Contact Our Support Specialists
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. We offer straightforward help via email and phone, plus live chat during office hours. For account queries we can guide you through verification, deposits and withdrawals; for technical matters we’ll work to resolve issues quickly. Our team can also advise on responsible gambling tools and complaint procedures.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - live chat available, typical reply within 24 hours |
| General enquiries | Email: [email protected] - billing, account and policy enquiries |
| Affiliate enquiries | Email: [email protected] - partner team for commissions and tracking |
| Phone | +44 20 7946 0958 - UK office line |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred way to contact us for detailed requests, account issues or any case needing explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account reference to avoid delays. Attach any relevant files and we will respond as soon as possible.
Contact Form
NameEmailMessageWe aim to reply within 48 hours.Send messageResponse Time
Our support team aims to respond promptly to all enquiries. Most requests receive a reply within one business day, while straightforward issues are often resolved faster. More complex cases, such as account verification or payment queries, may take longer depending on their nature and the checks required. If you need urgent help, please contact [email protected] and we will prioritise your case where possible.
Feedback
We’d love to hear from you - please send feedback, suggestions or ideas to help improve the site. All messages are read carefully by our team and used to refine features, promotions and support. Your input helps shape future updates and makes the site easier to use for everyone. Thank you for taking the time to get in touch.